the East Club

Terms and Conditions of The East Club Membership Scheme

By using The East Club card (“the Card"), you are now The East Club member (“Member") and are deemed to accept the Terms and Conditions below and are bound by them.

The Card is the property of Hopewell Real Estate Agency Limited (“HREA"). It is not transferrable and shall only be used by the card holder whose name is printed on the card.
HK$20 will be charged for card re-issuance due to loss, damage or any other reasons. HREA is not liable for any card loss or damage and the loss of bonus point or other losses incurred. One member can only apply for one card. Any extra cards issued or held will be deemed invalid. HREA reserves the rights to bill any loss and cost incurred. All bonus points accumulated in the said invalid card, and the card itself, will be forfeited. HREA will not compensate any possible loss to the card holder.
Members are obliged to provide The East with valid email address for communication, The East is not responsible for any undelivered email.
Each applicant can only apply for membership for once and each member can only hold one The East membership card.
About the Reward of Bonus Point:
1. To earn bonus points, members are required to present same-day machine-printed invoices, e-payment receipts (credit card, EPS or Octopus) together with the Cards at our Customer Services Centre. Only spending receipts of $200 or above are eligible to earn bonus points.
2. Only original receipts and signed e-payment receipts are acceptable. Photocopies of any receipts or receipts that are not registered on the day of purchase are regarded as invalid. The name printed on the e-payment receipts must be the same as that printed on the membership card.
3. Handwritten receipts, ATM and bank receipts, value-adding receipts, parking cards, receipts of cash coupon purchase or receipts and payment with cash coupons, bill settlement, duplicated copies and photocopies of receipts are not valid. Tips towards any spending or purchases also cannot earn points.
4. Members are entitled to earn 1 point for every HK$1 spend at The East, spending on decimals will be rounded off to the nearest dollars. A maximum of 5,000 points can be rewarded per transaction. A maximum of 2 transactions are allowed each day, meaning each member can earn a maximum of 10,000 points each day.
5. When redeeming bonus points, the e-payment receipts will be stamped and the original receipts will be forfeited / photo-copied for record. HREA reserves the rights to reject bonus points redemption if no valid receipts nor the Cards can be presented.
6. HREA reserves the right to make verifications and adjustments on the records of member bonus points from time to time, in case of any problematic cases.
7. All accumulated bonus points will be forfeited after 24:00 of 31st December of each year.
About the Gifts / Cash Coupons:
1. Gifts / Vouchers can be redeemed by using the requisite bonus points accumulated in the same Card. All points are valid until 31st December each year and will be automatically cleared afterwards.
2. Members must present their membership cards upon redemption of gifts / vouchers at Customer Services Centre.
3. All gifts / cash coupons cannot be exchanged for cash. Terms and conditions defined by service / goods providers are applied to the use of vouchers. HREA is not the supplier of the merchandises and shall not be liable for any loss of the members in case the merchants refuse to accept the cash coupons.
4. HREA is not responsible for any loss, damage or stolen of any redeemed cash coupons, vouchers or gifts.
5. In case the designated gifts / vouchers have run out of stock, HREA reserves the right to provide substitutes with comparable value without prior notice.
6. No change, cancellation and refund are allowed after the redemption is made. Deducted bonus points cannot be re-credited to the membership cards.
7. Please present The East Club membership card and acknowledge receipt upon gifts or coupons redemption.
Termination of Membership:

HREA shall have the right, by written notice to a Member’s email address, to terminate his/her membership with The East Club with immediate effect if he/she

registers or has registered points with counterfeit receipts or receipts stolen from another person. Membership and accumulated points of such Member will be forfeited immediately and no reward redemption will be allowed. HREA or The East Club shall have the right to request such Member to return all redeemed rewards and lodge a claim against such Member for any loss or damage suffered by HREA or The East Club;
obtains or has obtained membership or points or member’s privileges with dishonesty using information or transactions made in the account of another Member or if HREA or The East Club has reasons to believe that such Member breaches or has breached any relevant terms and conditions. HREA or The East Club shall have the right to lodge a claim against such Member for any loss or damage suffered by HREA or The East Club or participating merchants arising from his/her misconduct;
acts or has acted in such a manner, by conduct or language, which HREA has reasons to believe, is inappropriate, insulting or hostile to any of the staff of HREA or The East Club;
engages or has engaged in any conduct or plan of buying or selling The East Club points or membership without explicit permission from HREA;
behaves or has behaved in any manner injurious to HREA or The East Club or contrary to the interests of HREA or The East Club; or
has passed away.

A Member whose membership has been terminated by HREA shall immediately cease to have any right, benefit or privilege of the membership.
In general, The East Club will not accept any application for membership by a former Member whose membership had been terminated by HREA.

Staff of The East tenants and their immediate family members are not eligible to participate in this membership program.
HREA reserves the right to amend or terminate The East Club Membership Scheme or to amend any promotional plans or any of these terms and conditions from time to time without prior notice.
Should there be any disputes, HREA reserves the final right of decision.